Reservations Manager

Now Hiring: Reservations Manager | Luxury 5-Star Hotel | Cape Winelands

Are you a highly organised, guest-focused professional with a passion for delivering seamless booking experiences across accommodation, events, and dining? Our client a world-renowned 5-star property in the Cape Winelands is looking for a Reservations Manager to oversee and lead their reservations department with precision, warmth, and a strong commercial mindset.

This is an exciting opportunity to join a luxury hospitality brand that is known for elegance, attention to detail, and unforgettable guest journeys.

Key Responsibilities:

• Manage all leisure, corporate, and group accommodation bookings across direct and third-party channels (OTAs, DMCs, tour operators).
• Handle and coordinate event-related reservations, including weddings, private events, and corporate retreats, in collaboration with Sales and Events teams.
• Oversee restaurant reservations for multiple dining venues, working closely with F&B teams to ensure smooth guest experiences (using DinePlan).
• Maintain accurate guest profiles and booking records in the hotels PMS (Protel Air).
• Apply revenue and yield management principles to optimise occupancy and maximise profitability.
• Monitor daily booking trends, adjust inventory and pricing strategies as needed, and contribute to revenue forecasting and reporting.
• Lead and mentor a small reservations team, fostering a culture of excellence and attention to detail.

Requirements:

• Minimum 35 years' experience in a Reservations or Revenue-related role within a luxury hotel or lodge environment.
• Strong working knowledge of Protel Air (or similar PMS) and DinePlan (or similar restaurant booking software).
• Demonstrated experience in event/group bookings and coordinating across departments.
• Solid grasp of revenue management principles and OTA channel management.
• High level of professionalism, communication, and guest service.
• Must have the right to work in South Africa.
• Must be able to travel to the hotel property in the Cape Winelands daily.