Tenancy Manager - REMOTE

Our client is a marketing leading estate agent in London (UK) and they are looking for a Tenancy Manager who will play a vital role in the smooth and efficient running of our Lettings operations.

This is a dynamic and multifaceted role, combining strong administrative capability with exceptional relationship management. Our Tenancy Manager is responsible for the full lifecycle of tenancies, from managing a portfolio of landlords and ensuring outstanding customer service for both landlords and tenants, to overseeing tenancy renewals, end-of-tenancy processes, and handling any queries that arise throughout the tenancy.

Although this role is remote, our Tenancy Manager is fully integrated with the wider Lettings team across the UK and Cape Town. They help maintain D&Gs high standards, keep the team motivated, celebrate successes, and solve problems quickly and efficiently. Their work enables our Lettings Director to focus on strategic business development and revenue growth, making the Tenancy Manager a crucial part of our overall success.

We are looking for highly organised, self-motivated individuals with excellent communication and time management skills. You should be resilient, customer-focused, and capable of keeping a cool head when things get urgent. If you're the kind of person who reassures others during challenges, brings energy and structure to a team, and always delivers, then you're exactly who we're looking for.

Responsibilities

• Responsible for renewals process for a portfolio of properties. This includes liaising with the Lettings Director regarding the current lettings market, negotiating with landlords and tenants, and administering the correct legal documentation
• Ensuring all necessary compliance documentation for a tenancy remains valid at renewal
• Keeping the relevant Lettings Director updated regarding renewals on a regular basis
• Responsible for accepting and processing notices from tenants, informing the landlord and initiating the end of tenancy process.
• Serving necessary notices to end tenancies including Section 21 notices
• Oversee the checkout arrangements and deposit releases for non-managed properties
• Monthly reporting on renewals and ends of tenancies
• Assisting with any queries from landlords or tenants arising during the tenancy and any queries from the Lettings Team, Property Management and Lettings Accounts
• Full administrative support for the Lettings Director
• Quality control of all administrative processes in the team
• Answering and directing telephone calls
• Prepare accurate correspondence for valuations and instructions, and offers and move ins when necessary
• Create property marketing materials
• Deal progression when necessary
• Coordinate with Property Management for any pre-move in works at managed properties
• Liaise with external partners and process invoices
• Maintain company database at all times
• Increase the number and scores on the office Google reviews page

Requirements

• Exceptional attention to detail
• Excellent communication skills
• Strong focus on customer experience
• Ability to respond quickly to urgent requests
• Proven time management and prioritisation skills; able to balance multiple demands effectively
• Positive attitude
• Calm and unflappable under pressure
• Able to work with people at all levels and provide upward feedback

Reports to: Lettings Director

Hours: Monday to Friday 9am 6pm SAST (when were on BST), 10am-7pm SAST (when were on GMT). 1 in 3 Saturdays 9.30am to 5pm (additional pay)

Benefits: UK Bank holidays, Holiday accrual scheme and Medical aid contribution.