Assistant Lodge Management Couple

Job Type: Full-Time, On-Site

About Our Client

Our client is a prestigious 5-star luxury private game reserve in Kimberley, renowned for its world-class safari experiences, exceptional guest service, and commitment to wildlife conservation. The lodge offers an immersive luxury wilderness experience, blending exceptional hospitality with conservation and ecological stewardship.

We are currently recruiting for multiple roles within the lodge team:

• Assistant Management Couple

• Guide

• Front of House

These positions offer a unique opportunity to work in a luxury environment, with a passionate and professional team, delivering unforgettable safari and guest experiences.

Available Roles & Key Responsibilities

1. Assistant Management Couple

Role Overview: Support the Lodge Manager in day-to-day operations, staff supervision, and guest satisfaction.

Key Responsibilities:

• Oversee guest services and operational delivery.

• Supervise, mentor, and motivate lodge staff.

• Assist with scheduling, rostering, and operational coordination.

• Handle guest feedback, queries, and special requests.

• Ensure health, safety, and compliance standards across the lodge.

Requirements:

• 35 years experience in luxury lodge management or hospitality supervision.

• Strong leadership, communication, and problem-solving skills.

• Ability to work in a remote, wilderness environment.

• Passion for delivering exceptional guest experiences.

2. Guide

Role Overview: Deliver immersive and educational safari experiences, blending wildlife knowledge, safety, and storytelling.

Key Responsibilities:

• Conduct game drives and walking safaris.

• Ensure guest safety and comfort.

• Educate guests about wildlife, ecology, and conservation.

• Support conservation initiatives and track wildlife when needed.

• Maintain safari vehicles and equipment.

Requirements:

• FGASA or equivalent guiding certification preferred.

• Minimum 3 years professional safari guiding experience.

• Deep knowledge of wildlife behaviour and tracking.

• Strong communication and storytelling skills.

• Physically fit and able to work in outdoor conditions.

3. Front of House

Role Overview: Provide exceptional guest service, ensuring seamless first impressions and personalised experiences.

Key Responsibilities:

• Welcome guests and manage check-in/check-out processes.

• Handle guest queries, reservations, and special requests.

• Coordinate with housekeeping, kitchen, and guiding teams.

• Maintain professional standards and attention to detail.

Requirements:

• 24 years experience in luxury hospitality guest services.

• Excellent communication and interpersonal skills.

• Professional, friendly, and proactive approach.

• Flexible and able to work in a remote lodge environment.