Multi Unit Manager

Job Overview:

We are seeking an experienced Multi Unit Manager to oversee operations across multiple outlets within a leading international coffee chain. The role is responsible for driving sales performance, implementing operational standards and SOPs, ensuring consistent customer experience, and developing high-performing store teams. The ideal candidate will have strong experience in coffee shops or quick service restaurant (QSR) environments and a proven ability to manage multi-site operations effectively.

Key Responsibilities:

• Develop and implement comprehensive sales plans to achieve revenue and growth targets across designated outlets.

• Oversee day-to-day operations of multiple stores to ensure smooth functioning and brand consistency.

• Implement and monitor operational standards and SOPs across all assigned outlets.

• Conduct regular store audits to ensure compliance with company policies and service standards.

• Provide structured training to store managers and teams on SOPs, customer service, and operational excellence.

• Maintain accurate records of sales performance, SOP implementation status, and training activities.

• Analyze sales data, identify gaps, and implement corrective action plans.

• Lead, mentor, and manage store teams to enhance productivity and employee engagement.

• Ensure high standards of customer service and brand experience across all outlets.

Qualification & Experience:

• Bachelor's/Master's Degree required

• Minimum 5 years of total experience, including at least 2 years in coffee shops or quick service restaurants (QSR).

• Proven experience in multi-store management, SOP implementation, and team training.

• Strong leadership, analytical, and performance management skills.

• Excellent communication and coordination abilities.

This role is ideal for a results-driven professional passionate about operational excellence and team development within the F&B retail sector.

Location: Gulberg 3 Lahore