Customer Experience Management (CEM)

Job Summary:

We are seeking a CEM Engineer to enhance network performance and customer experience across mobile communication networks. The ideal candidate will have experience in CS/PS core network delivery, testing, and service quality optimization.

Key Responsibilities:

• Support CS/PS core network product delivery, testing, and performance analysis.

• Monitor and optimize customer experience KPIs.

• Work with Linux OS, SQL, and CEM tools for network analytics.

• Perform basic configurations on Ethernet switches and IP Datacom equipment.

• Develop shell scripts to automate tasks.

Qualifications & Skills:

• Bachelors/Masters in Telecommunication or related field (Min CGPA 2.7).

• Strong knowledge of mobile networks, Linux, and SQL.

• Good understanding of Ethernet/IP Datacom.

• Excellent communication and analytical skills.