Customer Service Executive - UAE

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration, this is a great opportunity to grow your career in a professional and fast-paced environment.

Job description:

• Attend all incoming sales inquiries (Walkin or via phone, email or chat etc. providing clear and accurate information about products in a professional, systematic and focused manner with at least 10 customer conversion rate.
• Attend all incoming customer inquiries or complaints empathetically and take action as per established protocols and follow-up for timely resolution and response contributing to customer satisfaction and retention.
• Note down and pass on customer tasks and requirements to the relevant internal departments through established channels and protocols, keeping tracks and proactively following up internally for timely resolutions/turnround.
• Record all incoming inquiries, complaints, issues and feedback (in Bitrix), categorizing , analyzing and reporting with highlights of frequently occurring issues, and making suggestions on customer experience improvement.

Qualifications & Requirements:

• MBA/BBA
• 1-2 year of UAE experience in a similar role
• Excellent English communication.
• Bitrix or other CRM Knowledge.
• Strong MS office Skills.