Customer Service Executive - UAE

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration, this is a great opportunity to grow your career in a professional and fast-paced environment.

Job Description:

* Attend all incoming sales inquiries (walk-in, phone, email, or chat) by providing clear and accurate information about products in a professional, systematic, and focused manner, ensuring at least a 10% customer conversion rate.
* Handle all customer inquiries or complaints empathetically, take necessary action as per established protocols, and follow up for timely resolution to ensure customer satisfaction and retention.
* Record all customer interactions, issues, and feedback (in Bitrix), categorize and analyze data, highlight recurring issues, and suggest improvements for enhanced customer experience.
* Coordinate with internal departments to communicate customer requirements and ensure timely responses through proper channels.
* Manage daily office operations, including maintaining office supplies, coordinating with vendors, and ensuring a well-organized and professional office environment.
* Assist in scheduling meetings, handling correspondence, and maintaining records and documentation efficiently.
* Support HR and administrative functions such as visitor management, filing, and staff coordination when required.
* Ensure the front desk and office area remain clean, welcoming, and professional at all times.

Qualifications & Skills:
* Bachelors or Masters degree (BBA/MBA preferred).
* 1 to 2 years of UAE experience in customer service or office administration.
* Strong verbal and written communication skills in English.
* Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
* Excellent organizational and multitasking abilities.
* Professional attitude, punctuality, and attention to detail.
* Ability to handle customers with empathy and maintain confidentiality.

Location: Dubai