Head of Customer Success & Onboarding

Job Responsibilities

• Develop and execute a comprehensive onboarding strategy aligned with client goals and company objectives.
• Oversee end-to-end implementation, ensuring all milestones are met with quality and within timelines.
• Collaborate with cross-functional teams (Sales, Product, Support) for seamless project delivery.
• Establish and maintain strong client relationships, ensuring satisfaction and long-term retention.
• Conduct post-onboarding reviews to gather feedback and identify continuous improvement opportunities.
• Maintain detailed documentation of onboarding activities, progress reports, and process updates.

Skills & Requirements

• 6 to 8 years of experience in customer success, implementation, or onboarding, ideally within a SaaS-based product company.
• Strong business acumen with basic programming knowledge.
• Familiarity with SAP, Oracle, QuickBooks, MS Dynamics, or similar ERP systems.
• Knowledge of API integrations and project management tools (e.g., Jira).
• Excellent communication, coordination, and stakeholder management skills.