Job Openings Account Manager

About the job Account Manager

Company Overview


Profitable Media is your partner in propelling businesses to new heights, specializing in advanced marketing technology solutions and data-driven growth strategies. As a pioneering MarTech company, we deliver integrated marketing and engineering services, serving as a true full-service one-stop shop for digital marketing infrastructure and analytics.
https://www.profitablemedia.com

Position Overview

The Account Manager at Profitable Media is responsible for ensuring seamless client experiences, driving operational efficiency, and overseeing project execution. This role involves managing customer success, optimizing marketing technology implementations, and maintaining high-quality service delivery. The ideal candidate will have a strong background in MarTech, problem-solving abilities, and a commitment to delivering excellence across all client engagements.

Core Responsibilities

1. Client Communication & Project Clarity

  • Act as the primary client contact for all operational and delivery-related communication.

  • Translate client goals and tickets into clear technical requests using standardized SLA types (e.g., Tech Plan, CRO, Funnel Build).

  • Manage meeting cadences, create agendas, and provide follow-up summaries using our Fathom + TeamGPT system.

  • Track and communicate ROI highlights and quick wins to the client, as provided by the PM and Analytics team.


2. Ticket Triage & Resource Coordination

  • Receive and classify incoming client requests.

  • Assign a Complexity Score (Low, Normal, High) to each request.

  • Route tickets appropriately:

    • Complex: To the Tech Lead for scoping.

    • Normal: To a Developer.

    • Low: To an Automation Specialist or for a template-based task.

  • Create complete Task Handoff Packages, including a brief, reference links, validation notes, and deadlines.


3. Quality Control & Delivery Validation

  • Perform pre-delivery quality control on all technical work. This includes verifying CRO setup, pixel accuracy, CRM automations, API/webhook triggers, and layout consistency.

  • Ensure tickets meet acceptance criteria before the Project Manager's review.

  • Log and track QA defects, following up until they are resolved.


4. Workflow Management

  • Maintain clarity of all deliverables in Teamwork/Jira.

  • Track ticket progress, dependencies, and blockers.

  • Escalate delays, unclear scopes, or client-caused blockers in a timely manner.

  • Support the Project Manager in sprint or phase planning by flagging bandwidth and priority conflicts.


5. Data & Reporting Support

  • Maintain a client activity snapshot, including:

    • Tickets delivered

    • Complexity points completed

    • Pending roadblocks

    • Open priorities for the next 30 days

  • Collaborate with the Ops//Tech team for monthly/quarterly KPI validation.



Success Indicators

  • Achieving 95%+ on-time delivery for tickets within the SLA.

  • Maintaining a revision rate of less than 3% post-QC.

  • Achieving a client satisfaction score of 8/10 or higher.

  • Ensuring full transparency of all deliverables across Teamwork/Jira.



Required Skills & Knowledge

Proven ability to manage client relationships and ensure smooth communication between marketing, creative, and technical teams.

    • Strong organizational and management skills, with experience overseeing multiple projects and deadlines simultaneously.
    • Solid understanding of marketing and CRM ecosystems (e.g., GHL, ActiveCampaign, Shopify, WordPress) enough to brief teams, review outputs, and understand dependencies.
    • Ability to translate client needs into actionable tasks for technical and creative departments.
    • Excellent documentation, follow-up, and QA discipline ensuring clarity, accountability, and progress tracking.
    • Confident in using tools like Google Analytics, GTM, GA4, and other reporting dashboards to monitor campaign health and KPIs (at a managerial level, not hands-on technical).
    • Comfortable working within structured workflows (Agile/Scrum, ticketing systems, or project management tools).
    • A proactive problem-solver who anticipates client issues and drives solutions before they escalate.

  • Working hours

  • 10AM-6PM (PST) with some flexibilty
    
    40 hours per week/Monday-Friday.



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