Technical Services Engineer

Technical Services Engineer

Location: Houston, Texas (Hybrid / Field-Based)
Employment Type: Full-Time, Permanent

About the Opportunity

Prospecta Talent is actively recruiting a Technical Services Engineer for a leading organization in the power protection and automation sector. This position is well-suited for engineering professionals experienced with protective relays, fault recorders, or electric power systems who enjoy field work, hands-on troubleshooting, and direct customer support.

The successful candidate will serve as a subject-matter expert, working closely with customers and internal stakeholders to ensure optimal product performance, support new technology adoption, and contribute to ongoing innovation in electrical utility environments.

Key Responsibilities

• Deliver advanced technical support to customers regarding product installation, configuration, and troubleshooting.

• Conduct on-site visits, product demonstrations, commissioning assistance, and customer training.

• Provide feedback to internal engineering and product teams based on field performance, customer experience, and emerging industry needs.

• Assist in developing technical documentation including application notes, proposals, and system integration guides.

• Act as an escalation point for complex technical issues related to product functionality or system compatibility.

• Represent the organization at technical/user conferences, industry meetings, and customer workshops.

• Manage assigned projects independently to ensure accurate delivery within established scope and timelines.

Qualifications

Required

• Bachelors degree in Electrical Engineering 
  

• 3-5 years experience working with protective relays, fault recorders, grid protection, or power system automation.

• Understanding of electrical power transmission, distribution, and generation systems.

• Analytical skillset with exposure to EMTP, load-flow analysis, and short-circuit studies.

• Strong communication and presentation skills with the ability to convey complex engineering concepts clearly.

• Comfortable working independently while managing multiple tasks and deliverables.

• Ability to travel within the U.S. and occasionally to Canada.

• Ability to pass pre-employment background and drug screening.

Preferred

• Prior experience configuring relay protection systems or grid-automation solutions.

• Familiarity with communication protocols (DNP3, IEC 61850, Modbus, etc.).

• Previous experience supporting utility or industrial clients.

• Project coordination or technical leadership experience.

Why This Opportunity Stands Out

• Exposure to innovative technology in power protection and automation.

• Hybrid field-based environment with customer interaction and hands-on engineering.

• Collaboration with highly skilled technical teams.

• Culture of continuous improvement, learning, and mentorship.

• Competitive compensation, benefits, and allowances (vehicle/home office support may be included).