Senior Business Analyst with Online Payment Experience

Proxiad SEE is an IT Consulting and Software Development company, part of Proxiad Group France, with headquarters in Paris, over 25 years of industry experience, and 1300 + specialists. The Southeast Europe (SEE) branch employs 250+ professionals, operates in Bulgaria and North Macedonia, and has provided services in various sectors (Healthcare, Fintech, Banking, Insurance, E-commerce and Retail, Procurement, etc.) for over 18 years.

In 2022 we stepped above and introduced two innovative software products: Desk Buddy and GROW.

We have implemented a hybrid work model and offer opportunities for learning, development, and CSR activities, following and incorporating ESG elements.

About the project:

Our client is developing the future of spending and collecting loyalty points or miles when shopping online. Thanks to them, members of participating loyalty programs can shop at their preferred online shops and pay for their purchases in points (or miles) or pay with cash and collect points towards their dream reward. An award-winning and innovative Marketing Payment technology solutions out of its development center to support the rapid customer growth in its various business lines.

Roles & Responsibilities:

• Collaborate with stakeholders, including clients, product managers, and development teams, to gather, define and document business requirements.
• Contribute towards product definition and roadmap prioritization.
• Translate business requirements into detailed functional specifications, user stories, and acceptance criteria for software development.
• Collaborate with UI/UX designers throughout the design life cycle.
• Contribute towards solution architecture reviews along with product managers and solution architects.
• Work closely with development teams to ensure accurate interpretation and implementation of requirements.
• Assist in the development and execution of test plans, ensuring the software meets business requirements and quality standards.
• Provide ongoing support and guidance to stakeholders throughout the development lifecycle.
• Triage, liaise, and help troubleshoot customer (internal & external stakeholder) reported incidents, analyze root causes, and identify problem resolution.

Qualification:

• Bachelor's degree in Computer Science or Information Technology.
• 3-5 years of proven experience as a Business Analyst in the fintech domain, with a strong understanding of online payments.
• Solid understanding of software development methodologies, such as Agile or Scrum.
• Excellent analytical and problem-solving skills, with the ability to translate complex business needs into actionable requirements.
• Strong communication skills, with the ability to effectively collaborate with cross-functional teams and present findings to stakeholders.
• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in business analysis tools and techniques, such as process modeling, data analysis, requirement elicitation, and flowcharting.
• Motivated, self-starter who can work independently.

Benefits:

• 25 days paid annual leave we value your leisure time
• Flexible and liberal work policy, remote or hybrid office space
• Additional health insurance package (Medicine, Dental Expenses, Optical Lens, other), as of each first day of the month following your start date
• Training and development programs, knowledge exchange sessions, certification programs, and international conferences
• Internal recognition Success card system with different levels of bonuses
• Socially responsible events
• Presents for your Proxiads work anniversary, for your birthday, etc., Refer a Friend program, employee discounts
• Proxiad Summer Camp, team buildings, and other social events that rock!

All applications will be treated with strict confidentiality.

Only short-listed applicants will be contacted.