Learning and Culture Specialist

About the Job

The Learning and Culture Specialist will implement the training & development and employee engagement programs.

• Designs, implements, and manages PSACC Learning Management System by customizing the LMS platform, creating and revising course content (in house and working with external providers). Also, to cultivate a positive workplace culture by overseeing company events and analyzing their effectiveness, while working with the team council committee in supporting the initiatives.

Learning and Development

• Identify and assess individual and organizational learning goals.
• Track the progress toward meeting goals by collecting and presenting data in supervising the learning process.
• Design, facilitate and evaluate core and essential programs such as but not limited to new employee orientations, value-based and competency-based programs.
• Responsible for the day-to-day operations of the LMS (Learning Management System) in ensuring that it meets the needs of our employees and is continuously improving.
• Serve as the primary point of contact for LMS support, troubleshooting technical issues and training to users.
• Generate and analyze reports on LMS usage & performance in providing a data-driven recommendation for improvements.
• Monitor LMS vendor contracts and learning, and coordinate with vendors on support and service issues
• Work with instructional designers and subject matter experts in developing and maintaining the online courses and learning content to be integrated with PSACC Learning Management System.
• Assist with pre-course administration including the collating, printing and binding of L&D materials, processing bookings and invoices, issuing joining instructions and pre-course information to delegates, providing pre-course customer service to delegates and trainers and assisting with organizing in-house training courses.

Culture and Engagement

• Develop and implement comprehensive engagement strategies.
• Organize and manage employee events and activities.
• Manage internal communications
• Facilitate regular feedback sessions to gather employee insights.
• Conduct employee surveys and analyze data to identify areas for improvement.
• Prepare and manage budgets for all engagement programs and events in PSACC.
• Generate cost reports to evaluate financial performance and inform future planning.
• Ensure all logistics are managed effectively for a successful outcome.
• Directing team efforts and providing support to ensure alignment and efficiency in event execution.
• Monitor and assess the effectiveness of events through feedback and engagement metrics, making recommendations for improvements in future initiatives.

Qualifications

• Candidates must possess at least Bachelor's/College Degree in BS Psychology or Education.
• Advantage if with certification for Instructional Design, Learning and Development, Instructional Technology, Learning Measurement & Analytics or related field.
• Preferably with at least 5 years experience in driving training and engagement.
• Ideally with combined vendor and in-house experience
• Experience designing and developing eLearning solutions with demonstrable learning measurements. Familiarity with Instructional Design tools.
• Excellent communication skills
• Being able to effectively connect with people.
• Organizational, planning and time management skills.
• Diligent with great attention to detail.
• With Strong Analytical & Problem-Solving Skills.
• Open to constructive criticism.
• With high levels of honesty, integrity and reliability.
• Can easily adapt into a fast-paced working environment
• Works well under pressure
• Team oriented
• Willing to travel for work
• 100% Onsite schedule (Mondays to Fridays 8:00am to 6:40pm)