Application Support Officer - Reliever

The Application Support Officer (Reliever) will be responsible for troubleshooting, maintaining, and enhancing shipping-related software applications in a defined period. This role must have understanding of both shipping industry processes and technical expertise in supporting and resolving application issues.

Responsibilities:

Incident Management and Service Request Fulfillment

Provide first-line support and troubleshooting for all applications in the

company.

• Respond promptly to application incidents and service requests, ensuring timely resolution of issues and minimizing disruptions to business operations.
• Conduct root cause analysis on recurring application issues and implement long-term solutions.
• Collaborate with internal teams, including business users and technical specialists, to resolve issues and improve application processes.
• Work closely with third-party vendors and technical teams to escalate and resolve complex technical issues.

System Configuration and Account Management

• Monitor application performance and identify areas for optimization and improvement.
• Support the testing and deployment of new application features, patches, or system upgrades.
• Perform application updates, and configuration changes as necessary.

Documentation

• Develop and maintain user guides, FAQs, and documentation to support internal teams and end users.
• Assist in the creation of training materials and provide end-user training as needed.

Security and Compliance

• Ensure compliance with industry regulations and company security policies when supporting and configuring applications.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or equivalent work experience
• 1 to 3 years application support work experience
• Background in Softship, People Strong, Sertica and NetSuite is a plus
• Certification such as ITIL Foundation, Microsoft Azure Fundamentals is a plus
• Experience with cloud-based applications or SaaS platforms is a plus
• Programming skills such as SQL scripting, C#.Net and Crystal Reports
• Strong analytical and problem-solving skills
• Proven experience in application support, ideally within the shipping, logistics, or supply chain industry
• Strong technical proficiency with enterprise applications and troubleshooting tools
• Familiarity with system integration processes and managing interfaces between different systems
• Knowledge of ITIL best practices (incident management, problem management and change management)
• Strong understanding of security protocols and industry best practices to ensure application security
• Familiarity with Agile methodologies and IT Service Management Tools
• Excellent oral and written communications skills in English
• With high levels of honesty, integrity and reliability.
• Can easily adapt into a fast-paced working environment non-compromising work standards, integrity and ethical practices
• Works well under pressure Team oriented
• Willing to work as a reliever on a defined period of time

Job Type: Fixed term
Contract length: 3 months

Work Location: In person