Business Systems Manager

Qualifications:

• College graduate in Industrial Engineering, Computer Engineering, Computer Science, or Accountancy with above average grades
• Organized, diligent, excellent documentation skills
• Inquisitive, good probing skills, and exceptional analytical skills
• Experienced in preparing detailed reports and giving presentations
• Knowledgeable in MS Office products and using models or diagrams
• For Accountancy graduate, Certified Public Accountant with at least 1 year experience
• At least 2 years experience in leading a team of Business Analysts or Developers
• At least 2 years experience in Project Management

With at least three of the following IT Skills:

• Programming / Application Development
• Software Development Life Cycle
• Requirements Engineering: using models or diagrams and Requirements Management
• ITIL
• Scrum
• Project Management
• Data Storytelling or Data Analysis
• NetSuite Administration and/or Finance module

Summary:

The Business Systems Manager should have at least 5 years of IT experience in the field of Business Analysis/Process Analysis, or Software Development. The role will be: guide a team of Business Analyst in eliciting the requirements, documentation of the gathered information and validation with the stakeholder(s) before endorsing to the Development team. Part of the positions role is to train new Business Analyst in using existing systems and assist in providing solution support to all application users in the company.

The candidate should be a graduate of Industrial Engineering, Accountancy, Computer Science, or Computer Engineering preferably with above average GPA. For Accountancy graduate applicant, he/she should be a Certified Public Accountant (CPA) with 1 year experience.

Candidate with Logistics experience is a plus factor.

Duties and Responsibilities:

1. Schedules the scoping or requirements gathering and assigns task to Business Analyst.
2. Reviews and edits Business Requirement Documents.
3. Resolves any conflicts raised by the Business Analyst with regard to the documentation.
4. Schedules the test plan and assigns to the Business Analyst for implementation. Monitors the Issue Register and its resolution.
5. Conducts meetings and presentations to provide updates of the project, status of issues, checks with process owners and/or shares ideas and findings.
6. Conducts user trainings and/ or brief orientations as needed.
7. Mediates between users, vendors and other stakeholders.
8. Monitors resolution of tickets raised or escalated to the Business Analyst to comply with the Service Level Agreement.
9. Maintains and monitors all the documentation of business systems processes and updates the Knowledge Base portal.
10. Helps resolve any problems raised due to recurring issues logged related to applications in Production.
11. Prepares a Quarterly/Yearly performance evaluation of Business Analysts.