Branch Manager

The Branch Manager drives revenue and increases the sales of the branch by acquiring new clients and offering services to them, while nurturing existing partners by providing top notch customer service and satisfaction.

Duties and Responsibilities:

Operational Management

The Branch Operations Manager ensures smooth day-to-day operations by managing staff, monitoring activities, and aligning operations with company goals. They identify inefficiencies, maintain staffing levels, and act as a liaison with senior management. A key responsibility is to improve efficiency by identifying bottlenecks and optimizing workflows. This may involve adopting new technology, revising procedures, or reallocating tasks. Managers analyze sales data and customer feedback to implement changes that enhance branch performance.

Sales Management

Ensures that the branches achieve the set sales target by acquiring new clients and maintaining existing clients.

Vessel Bookings Management

Manage the clients booking and concerns.

Marketing Management

Ensures that the branch level marketing plans are executed based on the timelines

Collection

Ensures that the monthly collection targets are hit as per branch and the total regions target.

Customer Engagement

Ensures regular customer engagement and leads negotiation on business matters.

Claims Management

To maintain or lower down the client claim by setting standards on checking both in stuffing up the delivery at destination.

Qualifications:

• Candidates must possess at least Bachelor's/College Degree in Business Studies / Administration / Management, Marketing or equivalent.

• Minimum of 3 years work experienced in Sales, Marketing Customer Service preferably in Vessel, Supply Chain, Logistics Industry

• Sales Management

• Customer Engagement and relationship building skills

• Negotiation skills

• Strategic and analytical thinking skills.

• With result-oriented mindset

• A deep understanding of the industry in which the organization operates

• Organizational, planning and time management skills.

• Diligent with great attention to detail.

• Accepts correction and constructive criticism.

• With high levels of honesty, integrity, reliability and commitment.

• With high sense of urgency

• Can easily adapt into a fast-paced working environment

• Non - compromising work standards, integrity and ethical practices

• Works well under pressure

• Team oriented

• Willing to travel

• Full Time Position.