Broker Support Officer

• Ensure brokers are provided with the highest level of service thru chat and phone within guidelines
• Handle brokers enquiries relating to mortgage products via phone, email, and written correspondence
• Ensure all related functions completed accurately and within SLA
• Liaise with various departments and stakeholders as necessary to resolve issues by utilizing applicable tools, systems and channels
• Ensure strong communication and turnaround time associated with the loan application process numbers, email, and addresses
• Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards
• Manage risk through ensuring compliance to policy, quality and operational standards

SELECTION CRITERIA

• Candidate must possess at least a Bachelor's/College Degree in any field
• Excellent verbal and written English communication skills
• Minimum of (1) one year of Customer Service experience in a Contact Centre environment
• Experience in Mortgages, Credit/Assessments and Settlements will be an advantage
• Ability to adapt to a fast-paced environment
• Strong organizational and management skills
• Positive disposition and can-do attitude
• Keen attention to details
• Ability to work with minimum supervision