Contact Centre Specialist

RESPONSIBILITIES

• Assist the Customer Service Team through all post settlement phone enquiries
• Ensure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirements
• Ensure customers are provided with the highest level of service within company guidelines
• Ensure that all functions are completed accurately and within service level agreement
• Responsible in handling customer enquiries relating to Mortgage and Auto products via tools and systems
• Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards

SELECTION CRITERIA

• Excellent English communication skills both verbal and written
• Customer service experience in a high-volume environment (retail experience is acceptable)
  
• Demonstrated minimum tenure in previous roles (12 to 14 months)