Business Application Analyst

RESPONSIBILITIES

• Design and configure workflows, forms, and automation using ReadiNows low-code tools to support business processes.
• Translate business needs into system features and conduct testing to ensure quality and usability.
• Maintain up-to-date documentation for system configurations, workflows, change logs, and user guides.
• Create and maintain reports and dashboards to support risk and compliance reporting, ensuring data accuracy and collaborating with stakeholders to improve reporting quality and relevance.
• Provide training and first-level support to users, acting as the main contact for GRC system-related queries.
• Work closely with risk, compliance, IT, and business teams to understand needs, share system updates, and ensure the GRC system continues to support business objectives effectively.
• Manage user access, roles, and permissions in the GRC system, ensuring compliance with internal controls and segregation of duties.
• Monitor system performance and work directly with the vendor, ReadiNow, to resolve any functional or configuration issues.
• Perform regular system checks and collect user feedback to support continuous improvement of the GRC platform.
• Support system upgrades and enhancements, working closely with ReadiNow to ensure alignment with governance and compliance standards.

SELECTION CRITERIA

• Candidate must possess Bachelor's degree in Information Technology, Computer Science, Business Information Systems or any related field
• With 1-3 years of experience in business application support or functional system administration (e.g. GRC, ERP, CRM, HRIS platforms)
• Experience with the ReadiNow GRC platform, an advantage
• Basic knowledge of SQL or programming is desirable but not essential
• Open to a fixed-term role with a duration of 18 months
• Familiarity with the financial services industry is a plus
• Able to work effectively in a fast-paced, team-oriented environment
• Strong attention to detail, with a proactive and positive attitude
• Excellent communication and problem-solving skills