Pre-Qualification Specialist

RESPONSIBILITIES:

• Provide scenarios for the Direct customer team.
• Provide exemplary levels of service to both internal and external customers
• Be available to conduct inbound/outbound phone calls, directing or managing the call to a satisfactory outcome.
• Comply with all regulatory requirements
• Create and maintain customer profiles in MS Dynamics system
• Ensure smooth management of inboxes
• Respond/communicate to external contacts accurately and in a timely manner via phone, email, and chat interactions

SELECTION CRITERIA:

• Demonstrated experience in contact centre for at least one (1) years
• Knowledgeable on the Australian Regulatory environment
• Excellent English communication skills, both verbal and written
• Positive disposition and can-do attitude
• Excellent attention to details
• Ability to work well with others in a team environment