Technical Services Engineer

RESPONSIBILITIES

• Coordinate with Service Desk, technology teams, and vendors to resolve incidents and service requests
• Prepare and issue access cards and Wi-Fi credentials to employees
• Support system rollouts, upgrades, and network changes, including local coordination and user assistance
• Assist with major incidents and recurring technical issues, ensuring proper communication, tracking, and escalation
• Coordinate the issuance, replacement, and retrieval of IT equipment with technology partners
• Ensure required IT equipment is available and ready for employees working on-site or from home
• Maintain accurate and up-to-date IT equipment inventory records
• Support technology projects by completing assigned activities, coordinating local requirements, and providing progress updates

SELECTION CRITERIA

• Bachelor's degree in Information Technology or a related field
• At least 2–3 years of experience in Technology Support Operations
• Excellent verbal and written English communication skills
• Ability to adapt to a fast-paced environment
• Strong organizational and management skills
• Positive disposition and can-do attitude
• Keen attention to details
• Ability to work with minimum supervision