Quality Assurance Officer

RESPONSIBILITIES

• Perform Call Monitoring ensuring that calls are performed in accordance with Regulatory and Pepper policies
  Review and assess back-office transactions and processes for accuracy, compliance, and adherence to operational standards.
• Develop, recommend and monitor corrective and preventive actions
• Identify training needs and recommend training interventions to meet quality standards
• Maintain and regularly submit accurate reports pertaining to Quality for overall site performance analysis
• Manage risk through ensuring compliance to policy, quality and operational standards. Understanding and working within guidelines of the privacy and consumer credit legislation is imperative

SELECTION CRITERIA

• Minimum 2 years of experience in call monitoring (Voice QA) and/or back-office quality assurance.
• Excellent attention to details
• Experience working for an Australian or any financial institution will be an advantage
• Ability to adapt to a fast-paced environment
• Positive disposition and can-do attitude
• Ability to work well within a team environment