Credit Support Administrator

RESPONSIBILITIES:

• Provide exemplary levels of service to both internal and external customers
• Possess strong communication and turnaround times associated with the loan application process
• Ensure all communications being sent externally are within the Companys best standard
• Ensure data entry of all information of new brokers for AU and NZ mortgage applications into workflow
• Ensure all existing mortgage brokers business contact details are current, and all changes required are made in a timely fashion Including new phone numbers, email, and addresses
• Ensure Indexing of documents is completed in a timely manner
• Conduct problem solving on valuation related issues
• Provide updates on various cases
• Handle commission related enquiries for both Mortgages & Personal Loans
• Maintain relationships with brokers and partners
• Adhere with the turnaround time in a timely manner

SELECTION CRITERIA:

• Candidate must be at least college level in a relevant field
  
• Candidate must possess demonstrated 2 years experience working with Australian-facing clients, ideally in a support, service, or administrative capacity in Australian outsourcing field.
• Strong English communication skills, both verbal and written
• Keen attention to details
• Positive disposition and can-do attitude
• Ability to adapt to a fast-paced environment