Head of IT Business Transformation and PMO

Responsibilities;

• Lead concept, define scope, and execute on strategic and operational business transformation initiatives, ranging from corporate and operational strategy to process improvement.
• Provide proactive and engaged leadership on key projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience.
• Be an effective change agent utilizing proper stakeholder analysis and change management techniques.
• Understand and analyze various drivers impacting key metrics and outcomes and provide a fact-based recommendation to the stakeholders.
• Provide senior leadership and functional unit management with updates on project status, key metrics, issues, and risks.
• Be a liaison between business units on projects that have a multi-organization or business unit scope.
• Facilitate team meetings and cross-functional workshops
• Conduct analyses needed to prove or disprove the hypothesis driving project execution.
• Proactively anticipate and work towards mitigating risks to project execution or stakeholder engagement.
• Support others by providing real-time coaching on business transformation and process improvement methodologies and tools.
• Work with all leaders in wireline business units, to provide effective leadership for the initiatives under analysis and execution.
• Responsible for managing team members and organization development such as performance management, retention, and succession planning.

Requirements;

• Min. Bachelors Degree, preferable from Information Technology major
• Min. 10 years working experience.
• Experience from a similar role, including project management and business analysis
• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between/ PMP Certification
• Solid knowledge and strong competency of insurance especially for General insurance business such as Claim Process, Policy Processing, Customer Services, IT, and others.
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
• Good problem solving with proactive mindset
• Creativity and analytical thinking
• Good communication and negotiation skills
• Good leadership and strategic thinking skills
• Fluent in English