People Development Specialist

Qiscus is an AI-powered omnichannel conversational platform that empowers businesses to deliver exceptional Customer Experience (CX) through real-time, scalable communication. As we continue to grow, we believe that investing in our people is just as important as building great products. That’s where People Development comes in. We are looking for someone who is passionate about learning, growth, and talent development to help us nurture Qiscus talents across all levels. If you’re enthusiastic about creating impactful development programs and want to grow in a tech-driven environment, we’d love to meet you!

What You Will Do:

• Identify learning and development needs across teams through surveys, performance data, and manager feedback.
• Design and manage training programs, workshops, and internal knowledge-sharing initiatives.
• Coordinate onboarding programs for new hires to ensure smooth adaptation to Qiscus culture and systems.
• Work with team leads to support career pathing, mentoring, and growth plans.
• Track and evaluate the effectiveness of learning initiatives using clear metrics and feedback loops.
• Maintain a knowledge hub for internal development resources and documentation.
• Collaborate with Employer Branding to highlight Qiscus’ growth culture and development journey.

What You Will Bring to the Role

• Bachelor’s degree in Psychology, HR, Education, Communications, or related fields.
• 1-3 years of experience in learning & development, people growth, or a similar HR function.
• Excellent communication and facilitation skills both written and verbal.
• Passionate about employee growth and eager to explore creative learning methods.
• Comfortable using data and feedback to iterate and improve development programs.