Job Openings Service Engineer - Troubleshooting (hydraulic, hydrostatic, diesel, and electrical)

About the job Service Engineer - Troubleshooting (hydraulic, hydrostatic, diesel, and electrical)

Our client is a multinational player in the field of material handling and earthmoving equipment.

They are seeking to fill the position of Troubleshooting Coordinator within their Service department in Sint-Niklaas.

Your primary duty will involve remotely supporting our client's dealers to efficiently repair Material Handling products, ensuring optimal customer satisfaction.

Role & Responsibilities:

  1. Dealer Service Support:

    • Provide technical troubleshooting assistance to our client dealers' service personnel using our Salesforce Case Management system.
  2. Escalation to Product Support:

    • Keep the Product Service Manager updated on machine quality issues, request support when necessary, and communicate identified solutions.
  3. Reporting:

    • Provide management with visibility on customer satisfaction by reporting "Response Time" performance and the importance of each question addressed by dealers.
    • Relay recurrent questions to the parts team for quicker responses and to enhance their knowledge.
  4. Internal Service Team Communication:

    • Keep Service Managers, Aftermarket Managers, Warranty Auditors, and Technical Trainers informed about current problem trends.
  5. Warranty Team Support:

    • Assist the warranty group in evaluating failures and questionable claims.
  6. Dealer Communication:

    • Identify the need to communicate solutions to dealers and keep relevant teams informed for updating or developing service letters, repair manuals, and training manuals.

Your Profile:

  • Technical academic background (mechanical engineering, etc.).
  • 2-5 years of technical troubleshooting experience in hydraulic, hydrostatic, diesel engines, and electrical systems.
  • Extensive product knowledge, including features, benefits, sales specifications, correct equipment operation, technical specifications, and systems troubleshooting.
  • Proficiency in reading schematics and diagrams.
  • Strong understanding of service from a dealer's perspective.
  • Client satisfaction-oriented mindset.
  • Excellent interpersonal skills, both written and verbal.
  • High computer proficiency.
  • Proficiency in English is mandatory.
  • Proficiency in a second language (French, German, Italian, Spanish, Polish, Russian, Dutch) would be highly appreciated.