Client Success and Project Manager (Remote | Bolivia Only)

Client Success and Project Manager

Remote | Bolivia Only | EST

Client Experience, Account Ownership & VA Coordination for a High-Growth Outsourcing Company

Summary:

We're hiring a Client Success & Account Executive Lead to own the day-to-day experience of our clients and virtual assistants.

This is a high-ownership, client-facing role where you will manage multiple accounts, ensure consistent delivery, and keep both clients and VAs fully aligned.

You are not just managing tasks — you are responsible for making sure everything runs smoothly, clients feel supported, and nothing falls through the cracks.

This role requires someone who is:

• Strong with people (communication, relationships, follow-ups)
• Strong with systems (tracking, organization, accountability)

Core Responsibilities

Client Management & Communication

• Own day-to-day communication with clients
• Set clear expectations and maintain strong relationships
• Provide consistent updates and proactively flag issues
• Handle client requests, feedback, and escalations

Account Ownership & Execution

• Own multiple client accounts end-to-end
• Ensure all deliverables are completed on time
• Track account health and identify risks early
• Follow up consistently until tasks are completed

VA Management & Coordination

• Act as the main point of contact between clients and VAs
• Ensure VAs understand priorities, expectations, and deadlines
• Support VAs in problem-solving and performance
• Maintain accountability across all assigned VAs

Project Tracking & Organization

• Maintain an always up-to-date Project Log for all accounts
• Track:
  • Tasks
  • Owners
  • Deadlines
  • Status
• Use tools like Notion, Asana, or similar to stay organized
• Ensure full visibility across all projects

Reporting & Internal Alignment

• Provide clear, structured updates to leadership
• Flag risks, blockers, and opportunities proactively
• Ensure alignment between Recruiting, Operations, and Finance

Requirements:

• 2–4+ years in:
  • Customer Success
  • Account Management
  • Client Operations
  • OR similar client-facing roles
• Experience managing multiple clients or accounts
• Strong communication skills (written and verbal English)
• Highly organized and detail-oriented
• Comfortable using tools like Notion, Asana, CRMs, or similar
• Ability to manage multiple moving pieces daily

Who You Are

• You enjoy working with people and building relationships
• You are naturally proactive — you don't wait to be told
• You follow systems and create structure in your work
• You take ownership and feel responsible for outcomes
• You are reliable, consistent, and detail-oriented
• You move fast, but don't lose organization

Work Setup:

• Full-time | Monday to Friday 9:30 AM - 6:30 PM EST
• Remote (Bolivia only)

About Purple:

At Purple, we connect exceptional LATAM talent with U.S. companies through strategic outsourcing solutions that deliver results with integrity and excellence. Our mission is to help businesses scale without compromising on quality, while creating meaningful opportunities across borders.

Explore our culture and team:
gowithpurple.com
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Ready to grow alongside a creative, mission-driven agency? Apply now.