Job Openings Guest Communications

About the job Guest Communications

Guest Communication Virtual Assistant (Day & Night Shifts | Remote)

Summary:
We're seeking a tech-savvy, customer-oriented Virtual Assistant to handle guest communication and ensure smooth operations across a growing short-term rental portfolio. Youll be at the heart of delivering great guest experiences, resolving issues, managing reservations, and collaborating with internal teamsall from a remote LATAM-based position.

Why This Role is Unique:

  • Customer-Facing Impact: Directly shape the guest experience in a dynamic hospitality environment.

  • 24/7 Operation: Flexibility to work day or night shifts with a distributed, remote team.

  • Operational Involvement: Collaborate with multiple departments (cleaning, maintenance, ops).

  • Fast-Paced Growth: Join a rapidly evolving short-term rental business.

Core Responsibilities:

  • Communicate with guests via digital platforms (chat, email, apps).

  • Manage and update guest reservations with accuracy and care.

  • Respond quickly to inquiries, providing key stay information.

  • Support guests with in-stay issues and coordinate solutions with internal teams.

  • Provide feedback to improve guest service processes and digital experience.

  • Help develop and refine operational workflows for guest communication.

  • Coordinate with cleaning and maintenance teams for property readiness.

  • Maintain detailed records of guest interactions and booking data.

Qualifications & Skills:

  • Bilingual English/Spanish or advanced English proficiency (required).

  • 12 years in customer service, hospitality, or project coordination roles.

  • Proficiency in Excel and Google Sheets.

  • Strong tech adaptability and quick learning with digital tools.

  • Excellent written and interpersonal communication.

Preferred:

  • Experience in short-term rentals (Airbnb), hospitality, or hotel management.

  • Background in startups or entrepreneurial environments.

  • Familiarity with real estate or property management platforms.

Work Setup:

  • Remote role (LATAM only).

  • Available for day or night shift coverage (specify preference in application).

About Purple:
At Purple, we connect exceptional LATAM talent with U.S. companies through strategic outsourcing solutions that deliver results with integrity and excellence. Our mission is to help businesses scale without compromising on quality, while creating meaningful opportunities across borders.

Explore our culture and team:

Ready to make a difference in digital guest experiences? Apply now!


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