Automotive Customer Service & Sales Specialist (Remote | LATAM Only)

Automotive Customer Service & Sales Specialist 

Summary:

The company specializes in fully customized OEM steering wheels for a wide range of makes and models. We take original factory steering wheels, strip them down, and rebuild them with custom materials, shaping, stitching, and features. Every order is tailored to the customer, and strong communication is critical to delivering the right product.

This is a customer service–driven sales role focused on converting warm inbound leads into completed orders while providing a premium, knowledgeable customer experience. Youll be communicating with enthusiasts who already want a custom steering wheel and need guidance on options, fitment, and design choices. Over time, the role also supports website cleanup and outbound B2B outreach to local automotive businesses.

Why This Role is Unique:

Sales are not pushy or scripted. Customers convert because they trust the person theyre speaking with. This role is about knowledge, conversation quality, and helping customers make confident decisions on a premium custom product.

Core Responsibilities:

• Handle inbound sales and customer support via chat, email, and phone.
• Guide customers through custom steering wheel options and configurations.
• Explain the ordering process clearly and close sales.
• Follow up with leads to move orders forward.
• Assist with basic vehicle fitment and compatibility questions.
• Help maintain accurate product and fitment information.
• Conduct B2B outreach to local automotive businesses and develop wholesale accounts

Qualifications & Skills:

• Fluent English with a natural American accent (near-perfect spoken English required).
• Strong phone presence and conversational sales skills.
• Deep interest in cars; automotive knowledge is required, not optional.
• Comfortable explaining technical details in a simple, customer-friendly way.
• Confident communicator who can adapt to different customer personalities.
• Comfortable switching between customer-facing work and internal tasks.
• Previous experience in automotive sales, customer service, or aftermarket parts.
• Familiarity with Shopify or e-commerce platforms.
• Experience with B2B outreach or wholesale accounts.

Work Setup:

• Full-time | Monday to Friday 9 to 6 EST
• Remote (LATAM only)

What We Offer:

• Competitive full-time salary (USD)
• Remote flexibility with a structured onboarding and support system
• Leadership exposure and opportunity to shape internal people strategy
• A collaborative and mission-aligned work environment
• Real impact on the growth of an international team

About Purple:

At Purple, we connect exceptional LATAM talent with U.S. companies through strategic outsourcing solutions that deliver results with integrity and excellence. Our mission is to help businesses scale without compromising on quality, while creating meaningful opportunities across borders.

Explore our culture and team:
gowithpurple.com
LinkedIn
Instagram
Facebook
TikTok

Apply now.