Account Officer

Job Summary

The Account Officer plays a pivotal role in driving revenue growth, managing client relationships, and ensuring customer satisfaction for a system integration company specializing in educational institutions and small-to-medium enterprises (SMEs). This role requires a blend of sales acumen, technical understanding, and excellent interpersonal skills to support clients in adopting and optimizing IT solutions tailored to their needs.

Key Responsibilities

Sales

• Scout new clients and meet or exceed sales targets
• Identify new business opportunities within existing accounts
• Prepare and present customized proposals and quotations
• Collaborate with the technical team for scoping and to align solutions with client requirements

Client Relationship Management

• Build and maintain strong relationships with school administrators and SME decision-makers
• Serve as the primary point of contact for assigned accounts
• Conduct regular check-ins and follow-ups to ensure client satisfaction and retention

Account Administration

• Maintain accurate records of client interactions, contracts, and billing details
• Monitor account performance and usage of services
• Assist in resolving billing and other related issues and coordinating renewals

Market Intelligence

• Stay updated on industry trends, competitor offerings, and emerging technologies
• Provide feedback to the product and marketing teams based on client insights

Qualifications

Education & Experience

• Bachelors degree in Business Administration, Marketing, IT, or related field
• Minimum 2 years of experience in account management, preferably in technical or education sectors

Skills & Competencies

• Strong communication and negotiation skills
• Basic understanding of IT systems, software, and integration services
• Customer-centric mindset with problem-solving abilities
• Proficiency in CRM tools and Microsoft Office Suite
• Ability to work independently and as part of a team
• Preferably can drive and can commute as needed

Preferred Attributes

• Experience working with schools or SMEs
• Familiarity with school systems, learning management platforms, or cloud-based solutions
• Passion for technology and digital transformation