Division Manager (L678Y6RR)

The Operations Manager is accountable for overseeing the end-to-end performance of the business unit, including strategic and day-to-day responsibilities across talent sourcing and recruitment, account management, employee and client relations, service excellence, compliance, and financial outcomes. This role requires a results-driven leader with a deep command of Philippine labor regulationsparticularly DOLE Department Order 174and a proven ability to drive revenue, cultivate client partnerships, and manage large-scale teams within the manpower services industry.

Core Competencies and Responsibilities

• Revenue Growth & Profitability
• Achieve revenue targets through strategic sales and client expansion.
• Manage P&L for profitability and cost control.
• Optimize costs using data-driven efficiency measures.
• Client Acquisition & Retention
• Acquire clients through proactive business development.
• Maintain client relationships to ensure high retention.
• Monitor client satisfaction through feedback systems.
• Operational Efficiency
• Develop and standardize scalable processes.
• Oversee recruitment systems like ATS and CRM.
• Ensure accurate, compliant database records.
• Compliance & Legal Adherence
• Enforce compliance with DO 174 and labor laws.
• Establish and audit internal policy adherence.
• Oversee post-sales service and client feedback.
• Reporting & Communication
• Generate performance reports for leadership.
• Enable interdepartmental coordination.
• Present updates to C-level stakeholders.
• Database & Technology Management
• Maintain client/candidate data integrity.
• Drive effective ATS/CRM utilization.
• Ensure compliance with data privacy laws.

Qualifications & Experience

• 10+ years in manpower/staffing operations.
• 5+ years in a senior leadership role.
• Strong background in managing large, distributed teams.
• Technical Knowledge & Skills
• Expert in Philippine labor laws (esp. DO 174).
• Skilled in P&L management, budgeting, and forecasting.
• Strong business development and account growth capabilities.
• Proficient in ATS, CRM, and database systems.
• Adept in market research and strategic analysis.
• Inspirational team leader and project manager.
• Excellent communication an