Patient Care Administrators

About the Role

We are seeking a Patient Care Administrator to join a healthcare operations team that supports patients throughout their end-to-end care journey. This role is ideal for professionals with strong BPO experience who are comfortable handling international accounts, managing sensitive information, and delivering excellent service in a fast-paced environment.

You will act as a key point of contact for patients and internal stakeholders, ensuring appointments, referrals, and records are handled accurately, efficiently, and with care.

Key Responsibilities

• Support patients throughout their healthcare journey by providing timely and accurate administrative support

• Input, update, and maintain patient referral data across internal systems with high accuracy

• Book and manage patient appointments in line with service-level agreements and best-practice standards

• Communicate professionally with patients, referrers, and internal teams via phone and email

• Handle patient inquiries with empathy and ensure first-time resolution whenever possible

• Escalate issues appropriately to ensure continuity of care and service quality

• Ensure strict compliance with data protection, confidentiality, and quality assurance standards

• Maintain accurate, up-to-date patient records across multiple platforms

Qualifications & Experience

• At least 2 years of BPO experience supporting international clients or accounts

• Background in customer service, healthcare support, data processing, or administrative roles

• Experience handling high-volume transactions and working across multiple systems

• Strong verbal and written English communication skills

• close attention to detail with the ability to work accurately under pressure

• Proficiency in Microsoft Office applications, particularly Excel

Ideal Traits

• Patient-focused, empathetic, and service-oriented

• Confident and professional when handling sensitive or emotional situations

• Organized, reliable, and able to multitask effectively

• Open to feedback and committed to continuous improvement

• Flexible to work shifting schedules as required

Why Join Us?

• Be part of a purpose-driven healthcare support environment

• Make a meaningful impact on patient experience and outcomes

• Work in a collaborative, structured, and supportive team

• Opportunities for skills development and long-term career growth