HR Operations Lead

The HR Operations Assistant Manager is primarily responsible for managing and overseeing the end-to-end payroll operations for all direct employees, ensuring accuracy, compliance, and timeliness in payroll processing. The role ensures that payroll, compensation, and statutory obligations are executed in accordance with Philippine labor laws, tax regulations, and internal company policies.

This role also supports the administration of employee benefits, HR records, and workforce data management to ensure a seamless and compliant Total Rewards process. The position drives operational efficiency, maintains reliable payroll systems and documentation, and provides accurate workforce and compensation data to HR leadership and business leaders to support decision-making.

JOB SCOPE:

Employee Records Management (Process Ownership)

• Own the end-to-end process for maintaining accurate, complete, and compliant employee records in HRIS and physical files.

• Ensure data integrity, confidentiality, and compliance with labor, tax, and data privacy regulations.

• Maintain documented SOPs for employee data updates, changes, and audits.

• Provide reliable people with data to HR leadership and business leaders to support data-driven decisions under the EOS framework.

Payroll Management & Administration (Execution & Accuracy)

• Own payroll processing to ensure accurate and timely payroll for all direct/internal employees.

• Ensure payroll compliance with Philippine labor laws, tax regulations, and company policies.

• Coordinate with Finance and payroll vendors to resolve discrepancies promptly.

• Maintain payroll documentation, audit trails, and controls, and support audits, statutory reporting, and leadership inquiries.

Benefits Management (People Experience & Cost Discipline)

• Administer employee benefits programs from enrollment to exit, ensuring accuracy and compliance.

• Maintain strong vendor relationships while monitoring service quality and cost efficiency.

• Support benefits communication to help employees understand and appreciate their total rewards.

• Provide benefits utilization and cost insights to HR leadership for informed decision-making.

Workforce Management (Data-Driven Decisions)

• Own attendance, timekeeping, and leave management processes.

• Monitor staffing levels, absences, and utilization trends to support operational needs.

• Support workforce scheduling adjustments in line with business priorities.

• Produce workforce and attendance reports that leaders can leverage for actionable decisions.

People Leadership & Team Management

• Lead and coach the Total Rewards team, providing guidance, support, and performance feedback to ensure high-quality execution of payroll, benefits, and workforce management processes for both internal and deployed employees.

• Foster a culture of accountability, collaboration, and continuous improvement within the team, aligned with IIP standards and EOS principles.

• Develop team capabilities through mentoring, training, and knowledge sharing to enable operational excellence and career growth.

• Drive alignment of team priorities with business goals and Total Rewards strategy, ensuring consistent delivery and adherence to policies, compliance, and best practices.

QUALIFICATIONS:

Education

• Bachelor's degree in human resources, Business Administration, Accounting, Finance, or related field.

Experience

• 5–7 years of experience in Total Rewards, payroll, benefits, or HR operations, preferably in a Philippine context.

• Strong knowledge of Philippine labor laws, payroll regulations, statutory benefits, and compliance requirements.

• Hands-on experience with HRIS, payroll, and attendance/timekeeping systems.

• Proven ability to execute accurate payroll, manage benefits programs, and deliver workforce data for decision-making.