Patient Care Administrator

Overview

The Patient Care Administrator is responsible for supporting patients throughout their healthcare journey by managing administrative tasks, coordinating appointments, and ensuring accurate and timely communication. This role requires a detail-oriented and empathetic individual who can work efficiently in a fast-paced environment and deliver excellent service to patients and internal stakeholders.

Key Responsibilities

• Support the patient journey by performing timely and efficient administrative tasks.
• Make patient appointments and liaise with referrers.
• Update and maintain accurate patient records.
• Escalate issues as they arise.
• Maintain data accuracy for internal reporting.
• Adhere to quality assurance and national standards.
• Build and maintain strong relationships with stakeholders.
• Input referral information into the patient administration system.
• Locate and verify patient data from various sources.
• Ensure transactions meet service level agreements.
• Communicate clearly and effectively via email with both internal and external customers.
• Book appointments in line with best practice standards.
• Comply with data protection and IGSOC standards.
• Use effective questioning to resolve patient needs on first contact.
• Comply with all local and InHealth policies and health & safety regulations.
• Undertake additional duties as required.
• Provide clearance from the National Bureau of Investigations.

Qualifications & Experience

• Educated to GCSE level or equivalent.
• Experience in data processing, entry, or analysis.
• Proven ability to work accurately with large volumes of data.
• Familiarity with multiple systems and Microsoft Excel.
• Confident telephone manner and customer service experience.
• Strong attention to detail and communication skills (written and verbal).
• Competent in using various software programs.

Personal Attributes

• Empathetic and patient-focused.
• Honest, open, and full of integrity.
• Collaborative and respectful of others.
• Flexible and adaptable to changing work patterns.
• Self-motivated and resilient.
• Able to multitask and manage a demanding workload.
• Reliable, punctual, and conscientious.
• High standards and a drive for continuous improvement.
• Comfortable offering ideas and feedback.