Collections Specialist

Job Overview:
As a Collections Specialist, you will be responsible for managing overdue premium accounts, maintaining accurate records, and fostering positive relationships with policyholders. Your role is crucial in ensuring timely collections while delivering excellent customer service.

Key Responsibilities

• Policyholder Outreach: Contact clients with overdue premiums via phone, email, and written communication to initiate payment discussions.
• Account Review: Monitor and update account records to reflect accurate payment histories and outstanding balances.
• Payment Negotiation: Collaborate with policyholders to establish payment plans or settlements that align with company policies.
• Recordkeeping: Maintain detailed documentation of collection activities and update data in the CRM and internal systems.
• Customer Service: Address inquiries regarding policy status, payment options, and premium details with professionalism and empathy.
• Compliance: Ensure all collection practices adhere to company policies and relevant regulatory standards.
• Reporting: Provide regular updates to the Collections Manager on account statuses and collection progress.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Proven experience in collections, accounts receivable, or customer service roles.
• Proficiency in Microsoft Excel and CRM/database systems.
• Excellent negotiation and conflict resolution abilities.
• High attention to detail and accuracy in data entry and documentation.