Technical Support Specialist, PH

Job description

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

Qashier is looking for an amazing Technical Support Specialist to support our growth!

We are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order fulfilment, and timely customer support. If you have knowledge and keen interest in the area of POS and payment systems, operations or customer support, this role might be for you.

In this role youll work closely with our merchants covering key business hours. This is a full time position that will require onsite work, 4 weekdays and 1 weekend.

Responsibilities:

• Off-site troubleshooting, technical issue verification and solving our merchants concerns through phone, email and live chat within target SLAs
• Partner with our merchants to effectively resolve issues through phone, virtual meetings.
• Log merchants feature requests and feedback to the product team.
• Route leads and issues to the appropriate team. (E.g Sales lead to Sales team, bugs to Product Team and etc) using established processes.
• Answer how-to questions, offer workarounds and solve issues as soon as possible.
• Show composure, resilience, professionalism and flexibility

Requirements:

• Minimum 2 years of experience in Customer Support, preferable in B2B
• Passionate about technology, startups, Fintech and the retail space
• Strong interpersonal skills with good bilingual oral skills
• A keen attention to detail and customer service oriented
• Strong creative problem solving skills

WHY JOIN QASHIER

• Be at the forefront of a fast-growing Fintech startup in an exciting sector. Qashiers innovative product combines the latest developments in Cloud technology, Payments and Data to transform the Retail & F&B industries. Youll play a crucial role in the growth of a revolutionary product that will become a key platform behind successful retail businesses in the region.
• Amazing growth and learning opportunities. We are a tight knit team where everyone grows together. Youll be working directly with the management team to steer the growth of the company. This is a great opportunity for someone who is keen to challenge themselves and break boundaries, and to work in a company dedicated to your success, growth and advancement.
• Make a strong impact with your work. Youll be working directly with hundreds of small businesses across the region where the work that you do will make a direct impact on the success of these businesses.
• Attractive compensation and equity bonuses

ABOUT QASHIER

Qashier (qashier.com) powers SMEs with a technology platform that combines a smart POS terminal and integrated payment acceptance with a diverse app store of both in-house and third-party business applications. By pairing technology with a strong commitment to merchant success, Qashier helps retail and F&B businesses increase revenue, streamline operations, and create loyal customers.