Technical Support Specialist

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

Qashier is looking for an amazing Technical Support Specialist to support our growth!

We are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order fulfilment, and timely customer support. If you have knowledge and keen interest in the area of POS and payment systems, operations or customer support, this role might be for you.

In this role youll work closely with our merchants covering key business hours. This is a full time position that will require onsite work, 4 weekdays and 1 weekend.

Responsibilities:

• Off-site troubleshooting, technical issue verification and solving our merchants concerns through phone, email and live chat within target SLAs
• Partner with our merchants to effectively resolve issues through phone, virtual meetings.
• Log merchants feature requests and feedback to the product team.
• Route leads and issues to the appropriate team. (E.g Sales lead to Sales team, bugs to Product Team and etc) using established processes.
• Answer how-to questions, offer workarounds and solve issues as soon as possible.
• Show composure, resilience, professionalism and flexibility

Requirements:

• Minimum 2 years of experience in Customer Support, preferable in B2B
• Passionate about technology, startups, Fintech and the retail space
• Strong interpersonal skills with good bilingual oral skills
• A keen attention to detail and customer service oriented
• Strong creative problem solving skills

Why Join Qashier? Join Qashiers, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision-making while enjoying fantastic learning and development opportunities within our tight-knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board.

Ready to make an impact on FinTech biz? Click 'Apply' or connect with me via email at micah.bulatao@qashier.com, and let's chat!

About Us

Qashier (qashier.com) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments is done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines a cloud-based POS software, integrated payment acceptance and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter!