Customer Support Specialist (Hybrid)

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

Qashier is looking for a Customer Support Specialist to support our growth!

We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.

Key Responsibilities: 

• Off-site troubleshooting, technical issue verification and solving our merchants concerns through phone, email and live chat within target SLAs
• Log merchants feature requests and feedback to the product team.
• Route leads and issues to the appropriate team. (E.g Sales lead to Sales team, bugs to Product Team and etc) using established processes.
• Answer how-to questions, offer workarounds and solve issues as soon as possible.
• Show composure, resilience, professionalism and flexibility

What you should bring along

• Minimum 1-2 years of experience in Customer Support, preferable in payments, B2B, SaaS.
• Passionate about technology, startups, fintech and the retail space
• Strong interpersonal skills with good bilingual oral skills
• A keen attention to detail and customer service oriented
• Strong creative problem solving skills
  

About Qashier

Qashier (qashier.com) is a venture-backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all-in-one, cloud-based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.

Ready to take the leap and make an impact in the exciting world of FinTech? Click 'Apply' or reach out to joeanne.donato@qashier.com to start the conversation.