Salesforce Platform Support Engineer

Salesforce Platform Support Engineer (Functional Consultant / Developer)
Location: Melbourne
Contract Duration: 11 months
Open Positions: 2

Our client is seeking experienced Salesforce Platform Support Engineers to join their team and play a vital role in supporting and enhancing the Salesforce platform. This role offers the opportunity to work in a collaborative and fast-paced environment where you will provide expert-level support, manage platform stability, and contribute to continuous improvements and projects.

As a Salesforce Support Engineer, you will provide both functional and technical expertise to resolve incidents, perform system maintenance, support project initiatives, and ensure the platform runs smoothly and securely.

Key Responsibilities:

• Technical Support & Troubleshooting: Deliver expert-level support for Salesforce applications including incident resolution, debugging, and enhancements.

• Incident & Problem Management: Provide 24x7 on-call support for critical issues (P1 and P2); raise and manage Salesforce support tickets and track them to resolution.

• System Configuration & Maintenance: Configure and customise Salesforce based on business needs; perform regular platform health checks, updates, and enhancements.

• Access & Security Management: Manage user roles, access provisioning, and profile alignment with security requirements. Conduct monthly audits on privileged accounts.

• Monitoring & Reporting: Perform daily platform health checks, configure monitoring capabilities, establish KPIs and thresholds, and develop performance dashboards.

• Knowledge & Documentation: Maintain accurate documentation and support knowledge management processes by contributing to artefact creation.

• Stakeholder Engagement: Collaborate with cross-functional teams and provide clear communication and guidance on platform issues and changes.

• Continuous Improvement: Stay informed of Salesforce best practices, new features, and industry trends to recommend and implement enhancements.

Technical Skills & Attributes:

• Proficiency in Salesforce tools including Apex, SFDX, Salesforce CLI, OmniStudio, and Lightning components.

• Experience with Salesforce architecture, data models, and platform security.

• Strong problem-solving skills and the ability to analyse and resolve technical challenges.

• Excellent communication skills, with the ability to liaise effectively with both technical and non-technical stakeholders.

• High attention to detail and ability to manage multiple tasks efficiently.

• Experience with tools such as Azure DevOps, OwnBackup, DocuSign, Whisper, and Wildfire will be highly regarded.

Qualifications & Experience:

• Salesforce Certified Administrator and/or Developer preferred.

• Demonstrated experience in Salesforce administration, configuration, and support.

• Background in ITIL practices or similar IT service management frameworks is advantageous.

• Previous experience in a Salesforce Support Engineer or similar role is highly desirable.

Additional Information:

• This role includes after-hours support and participation in an on-call roster including evenings, weekends, and public holidays as required.

We are an equal opportunity employer and value diversity in the workplace. We encourage applications from all qualified individuals, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, and people with disabilities.