ServiceNow Architect

ServiceNow Architect | 36 Month Contract | Melbourne

Our client is seeking an experienced ServiceNow Architect to support the delivery of key ITOM, ITSM, and ESM initiatives. This is a 36 month contract based in Melbourne, working with a collaborative and high-performing delivery team within a major consultancy-led environment.

As a technical expert, youll play a key role in designing and implementing complex ServiceNow solutions, working closely with stakeholders and delivery teams to ensure seamless execution and best-practice configurations across ITSM and ITOM modules.

Key Responsibilities:

• Lead and deliver ServiceNow-based consulting and implementation projects
• Design and develop complex solutions that align with client business needs
• Work closely with business analysts and project managers to translate requirements
• Provide hands-on configuration and customisation of ServiceNow ITSM/ITOM modules
• Contribute to stakeholder workshops, showcases, and solution demonstrations
• Stay current with platform updates and new capabilities
• Act as a technical mentor within the delivery team and share knowledge
• Maintain up-to-date ServiceNow certifications

What Were Looking For:

• 7+ years' technical delivery/development experience
• 5+ years of hands-on ServiceNow experience, including ITSM and ITOM modules
• Current ServiceNow certifications CSA and CIS ITSM (mandatory)
• Expertise in JavaScript, HTML, CSS and understanding of integration methods
• Strong working knowledge of ITIL processes and SDLC best practices
• Excellent communication and stakeholder engagement skills
• Experience working in Agile delivery environments
• Previous consulting or client-facing project experience highly regarded
• Tertiary qualification in a relevant discipline

This role offers the opportunity to join a high-profile project team and play a critical role in delivering impactful enterprise solutions using the ServiceNow platform.

We are committed to creating a diverse and inclusive workplace. We encourage applications from people of all backgrounds, abilities, and experiences.