Site Reliability Engineer

Site/Observability Engineer New Relic / Monitoring Specialist

Sydney (Hybrid) | Contract Opportunity | Iconic Fast Food Brand

Our client, a well-known fast food chain, is seeking an experienced Observability Engineer to join their infrastructure and monitoring team. Youll play a key role in enhancing the visibility of critical systems by implementing and optimising New Relic dashboards, alerts, and integrations.

This is an exciting opportunity to work in a dynamic, high-transaction environment where observability and uptime are business critical.

Key Responsibilities:

• Design, build and maintain New Relic dashboards, alerts, and reporting across core systems
• Work with application and business owners to ensure all critical services are monitored
• Integrate alerting and incident workflows into ServiceNow
• Improve signal-to-noise ratio across alerts and reduce false positives
• Support broader monitoring and observability strategy and tooling across the enterprise
• Align observability processes with ITSM and helpdesk frameworks

Must-Have Skills:

• Strong hands-on experience with New Relic (APM, Infrastructure, Alerts, Dashboards)
• Proven experience integrating observability tools with ServiceNow
• Solid understanding of monitoring best practices, alert routing, and incident response
• Ability to collaborate across technical, operational, and business teams
• Exposure to cloud environments and distributed architectures is desirable

Why Youll Love It:

• Be part of a major uplift in monitoring and reliability practices for an iconic retail brand
• Work in a fast-paced, high-impact environment where observability makes a real difference
• Flexible hybrid working model and a highly collaborative tech team

We encourage applications from candidates of all backgrounds. Our client is committed to building a diverse and inclusive team.