IT System Support Executive

Industry: Services

Location: Malta

Basis: Full time

Remuneration: Salary

Main Duties:

• Resolve hardware, software, and network issues across all company offices
• Diagnose and troubleshoot technical alerts, escalating complex problems when necessary
• Install and update operating systems and hardware to ensure optimal performance
• Manage user accounts and access rights in line with security protocols
• Maintain a comprehensive inventory of hardware, software licenses, and peripherals
• Provide user guidance and training to improve proficiency with new systems
• Collaborate with internal teams and external vendors to resolve technical issues
• Participate in an on-call rotation to provide after-hours critical support
• Perform additional duties as required by business needs

What skills do you need?

• Bachelor`s degree in Computer Science, Information technology or related field
• Familiarity with ITIL or other IT service management frameworks
• Certifications like Comp TIA A+, MCITP or similar are considered an asset
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, WAN, routers, switches, and wireless technologies. Troubleshooting network connectivity issues
• Possession of B driver's license

Eligibility to work in the EU is a must

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