Customer Care Agent

Industry: Services
Location: Malta
Basis: Full time
Remuneration: Salary 

What will you be doing

• Communicate with customers through various channels
• Identify and assess customer's needs, resolve issues, and provide solutions
• Resolve complaints in a courteous and professional manner
• Generate customer interest in the services offered by the company
• Work towards meeting targets
• Any other ad hoc customer care-related work

What skills do you need?

• Ordinary level standard of education (MQF Level 3)
• Experience working in a call center is considered an asset
• Fluent in English & Maltese 
• Experience working with Microsoft applications namely Excel and Word
• Customer-oriented positive attitude with professionalism
• Flexibility to work shifts and willingness to learn
• Able to work as part of a team / unsupervised at times
• Able to work accurately, with attention to detail with problem-solving skills
• Able to think outside the box and go the extra mile for the customer

Eligibility to work in the EU is a must

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