Customer Support Representative

Required Customer Support Representative immediately for Dubai (UEA). Any Graduate Male (21 - 30) with 0-2yrs experience.

Key Responsibilities:

• Handling Customer Inquiries:

Answering questions, addressing concerns, and providing information about products or services.

• Resolving Customer Issues:

Troubleshooting problems, processing returns or exchanges, and taking steps to resolve complaints.

• Providing Customer Support:

Offering assistance through various channels like phone, email, or chat, ensuring timely and effective communication.

• Maintaining Customer Records:

Keeping accurate records of customer interactions and updates, ensuring efficient communication and follow-up.

• Building Customer Relationships:

Being empathetic, patient, and professional, and creating a positive experience for customers.

• Following Procedures and Policies:

Adhering to company guidelines, procedures, and policies when interacting with customers and handling their requests.

• Collaboration and Communication:

Collaborating with other departments and teams to resolve complex issues and ensure effective communication.

Skills and Qualifications:

• Communication Skills:

Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.

• Problem-Solving Skills:

Ability to quickly assess and solve customer issues, offering effective solutions.

• Patience and Empathy:

Remaining calm and understanding under pressure, and demonstrating empathy towards customers' concerns.

• Adaptability:

Adjusting to different situations and customer needs, and being able to adapt to new technologies and procedures.

• Basic Computer Proficiency:

Familiarity with computers and basic software, as well as with CRM or ticketing systems.



** Note: Apply with PASSPORT details & Short time VIDEO(INTRODUCTION) 

https://www.careers-page.com/quagmire-it-services-llp0/job/L8W739XR