Customer Support - Ring Voice Process (Technical)

Immediately Hiring Graduates for Ring Voice Process (Technical Support) in Leading MNC at Gurgaon / Noida (Work from Office)

Responsibilities

• Handle inbound/outbound customer calls regarding product/service inquiries and issues
• Provide accurate information and assistance to customers
• Resolve customer complaints and escalations in a professional manner
• Maintain customer records and update information in the system
• Identify and escalate priority issues to the appropriate team
• Achieve individual and team targets for customer satisfaction and productivity
• Follow company policies and procedures
• Adhere to quality standards and call center metrics.

Qualifications

• Graduation in any discipline
• Communication Level - CL 11 or above.
• Excellent verbal and written communication skills in English
• Strong customer service orientation
• Ability to empathize with customers and provide appropriate solutions
• Good problem-solving skills
• Ability to work in a fast-paced and target-driven environment
• Basic computer knowledge and typing skills
• Flexibility to work in shifts, including weekends and holidays

Skills

• Active listening
• Attention to detail
• Patience
• Multitasking
• Conflict resolution
• Time management
• Customer relationship management
• Adaptability

Assessments Required:

1. AMCAT (Cognitive & Domain Skills) Mandatory
2. SVAR Test - Minimum B1 Level
3. Voice Versant - Minimum Score of 58
4. WBI Ops (Web-Based Interview for Operations)  - Cleared

Interview Rounds:

1. Resume Screening

2. AMCAT & Communication Tests

3. Virtual/Web-Based Interview (WBI Ops)

4. Final HR Discussion

Minimum 1 Year in Technical Customer Support (Voice) Mandatory