Operations Director

QUALITY & RELIABILITY S.A. (Q&R S.A.) is an international technology innovator, Great Place to work certified, with a broad portfolio of software products and services within the primary industry segments in which it operates.

We are looking for an experienced Director of Operations to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.

Responsibilities

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage resources allocation processes
• Oversee customer support processes and organize them to enhance customer satisfaction
• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations

Requirements and skills

• Proven experience as Director of Operations or equivalent position
• Ten or more years in a senior leadership role in a field related to our industry
• Masterful organizational, communication, and leadership skills, backed by previous professional success
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Excellent organizational and leadership abilities
• In depth knowledge and previous record of large scale Software Projects management in a similar role will be considered a strong asset.
• Previous record in Public Sector Software Projects will be considered a plus.
• Outstanding communication and people skills
• Knowledge of industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• BSc/BA in business administration or relevant field; MSc/MA will be a plus

What is there for you

• We want our people to be well compensated, so we offer an attractive salary package
• Health is the most important asset, so we have you secured with a health insurance plan from day one
• Performance excellence doesn't go unnoticed. As part of our commitment to recognizing your dedication, an annual bonus is in place to celebrate your achievements
• Drive your success forward with a company car
• Most important, we work as a team, so we gather on a smaller and bigger occasions to celebrate good times together! Happy Fridays, bowling sessions, running events and everything that help us have fun and enjoy working to our team