Customer Operations Manager

Customer Operations Manager

Were a fast-growing Adtech company delivering advertising solutions for high-risk industries (Crypto, iGaming, Nutra, Dating, etc.). Were looking for a Customer Operations Manager to build and lead our operations team from the ground up.

This is your chance to create structure, drive efficiency, and shape the culture in a company scaling fast.

What You'll Do

• Build and lead a high-performing operations team
• Create scalable SOPs, systems, and processes
• Set clear goals that align with company culture and strategy
• Drive efficiency with automation, smart workflows and AI bots
• Foster a positive, accountable team culture
• Partner with C-level and cross-functional teams

What You Bring

• 7+ years in customer operations or a similar role
• Strong leadership and team-building experience
• Expertise in process design and scaling
• Builders mentality comfortable starting from scratch
• Excellent communication and cross-team collaboration
• Results-driven and calm under pressure
• Effective reporting and tracking

Bonus: Experience in digital marketing for high-risk niches (casino, nutra, crypto, dating).

Why Join Us

This is a brand-new role with massive scope. You'll have full ownership to shape how customer operations runs at a fast-growing Advertising Solutions Company that's redefining advertising in high-risk markets.