Branch Manager

Job Summary

We are seeking an experienced Branch Manager to lead the daily operations of a leading cosmetics retail branch. The successful candidate will be responsible for managing a team of approximately 15 Sales Consultants and Beauty Advisors while ensuring operational excellence, exceptional customer experience, and achievement of sales and profitability targets.

The Branch Manager will oversee all aspects of the branch including sales performance, inventory control, expense management, reporting, merchandising, staff development, and customer satisfaction.

Key Responsibilities

• Manage the overall daily operations of the branch.
• Lead, coach, and motivate a team of approximately 15 Sales Consultants and Beauty Advisors.
• Achieve monthly and annual sales targets.
• Monitor branch profitability and control operating expenses.
• Analyze sales performance and prepare regular management reports.
• Ensure excellent customer service and a premium shopping experience.
• Manage inventory levels and coordinate stock replenishment.
• Monitor product availability and minimize stock losses.
• Ensure proper visual merchandising according to brand standards.
• Recruit, train, evaluate, and develop branch employees.
• Prepare staff schedules and ensure adequate branch coverage.
• Handle customer complaints professionally.
• Ensure compliance with company policies and operational procedures.
• Coordinate with head office regarding promotions, inventory, and operational requirements.

Requirements

• Bachelor's degree in Business Administration, Marketing, Pharmacy, or a related field.
• Minimum 5 years of experience managing a retail branch.
• Previous experience in the cosmetics, beauty, skincare, or pharmaceutical retail industry is mandatory.
• Experience managing medium to large retail teams (10–20 employees).
• Strong leadership and people management skills.
• Strong business and financial acumen.
• Experience with budgeting, expense control, reporting, and KPI management.
• Excellent analytical and problem-solving skills.
• Customer-focused mindset.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office and retail management systems.