Head of Customer Delivery
Job Description:
Head of Customer Delivery
The Role:
- Manage an entire large-scale cloud implementation with P&L ownership
- Service delivery management of major government projects and initiatives
The Responsibilities:
· To lead teams to deliver project/services successfully and seamlessly across borders ensuring profitability, cost effectiveness, high quality standard and customer satisfactions.
· To initiate and/or participate in Company’s wide initiatives and to collaborate with others within the Business Unit.
· To adopt industry best practices and ensure that the right tools, techniques, methodologies and systems to deliver the services that meet international standards.
· To establish a strong, responsive and trusting relationship with the customers and grow the customers to be strategic partners.
· Manages the group and staff to ensure that talents are developed and retained.
· Provide leadership and direction to project teams and oversee the development of competencies and career progression of team members.
The Requirements:
- A good higher tertiary education with certifications in PMP, CITPM, ITIL
- Strong experience in infrastructure solutions and Datacentre operations
- Must have experience managing IT operations in a Singapore Government ministry or Statutory board.
- Had demonstrated capable leadership to a team of 1000-strong and with sound decision-making skills
- Due to the nature of the project and for security clearance issues, we regret that only Singaporeans born in Singapore will be considered.
To Apply:
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Please send your latest CV to post@quinnox-solutions.com
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Kindly indicate your availability, current and expected remuneration package.
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We regret only shortlisted candidates would be notified.
For more job opportunities, please visit our career page: http://quinnox-solutions.com/career-page/
Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1105470)
Required Skills:
Best Practices International Standards Service Delivery Ownership ITIL Infrastructure Government LTD Operations Availability Security Education Leadership Business Management