Singapore, Singapore

Associate Engineer

 Job Description:

Responsibilities:

  • Answer and MS support calls within the targeted Service Level
  • Provide First Call Resolution (FCR) technical support to company Enterprise customers via phone and email
  • Log reported faults into ticketing system
  • Provide helpdesk support for general services
  • Provide 1.5 indepth level troubleshooting for IPVPN and MS Services
  • Manage proactive monitoring service within the targeted Service Level
  • Provide timely updates to customers on the status of outstanding issues within targeted Service Level
  • Manage customer’s fault enquires and provide quality assistance
  • Manage incident ticket queue within target defined
  • Support team KPI to meet Time to Restore
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution
  • Provide escalation to relevant party on prolong outages.
  • Manage email within the targeted Service Level
  • Manage customer’s special requirements and processes
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution
  • Review and improve operational processes to enable operations staff to operate effectively.

The Ideal candidate should possess:

  • Must possess Diploma of relevant discipline.
  • 1 to 2 Years of experience in the IT/Telco industry is preferred
  • Willing to perform 12hours rotative shift or 8.5hours staggered shift.
  • Knowledge of the principles of IP addressing, address management, sub-netting and WAN & Ethernet technologies
  • Cisco Certified Advanced Network (CCNA) or its equivalent is highly advantageous
  • A good team player with good interpersonal and communications skills
  • We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Interested:

Please send your most updated CV in MS WORD FORMAT to cv@quinnox-solutions.com
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.


Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1551322)

  Required Skills:

Ticketing Support Environment Escalation LTD MS Word Technical Support Availability Troubleshooting Email Management