Responsibilities:

• Answer and MS support calls within the targeted Service Level
• Provide First Call Resolution (FCR) technical support to company Enterprise customers via phone and email
• Log reported faults into ticketing system
• Provide helpdesk support for general services
• Provide 1.5 indepth level troubleshooting for IPVPN and MS Services
• Manage proactive monitoring service within the targeted Service Level
• Provide timely updates to customers on the status of outstanding issues within targeted Service Level
• Manage customer’s fault enquires and provide quality assistance
• Manage incident ticket queue within target defined
• Support team KPI to meet Time to Restore
• Manage coordination within inter-cross operational supports to ensure speedy fault resolution
• Provide escalation to relevant party on prolong outages.
• Manage email within the targeted Service Level
• Manage customer’s special requirements and processes
• Manage coordination within inter-cross operational supports to ensure speedy fault resolution
• Review and improve operational processes to enable operations staff to operate effectively.

The Ideal candidate should possess:

• Must possess Diploma of relevant discipline.
• 1 to 2 Years of experience in the IT/Telco industry is preferred
• Willing to perform 12hours rotative shift or 8.5hours staggered shift.
• Knowledge of the principles of IP addressing, address management, sub-netting and WAN & Ethernet technologies
• Cisco Certified Advanced Network (CCNA) or its equivalent is highly advantageous
• A good team player with good interpersonal and communications skills
• We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Interested:

Please send your most updated CV in MS WORD FORMAT to cv@quinnox-solutions.com
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1551322)