Primary Purpose

As a Ops Support Executive, your responsibilities are to provide application support service for IT Application projects:

• Provide 1st level troubleshooting to customers
• Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
• Able to do initial diagnostic, categorization, set priority, dispatch job
• Able to support & coordinate with Level 2 Support teams in incident/problem investigation and resolution.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.

• Man the incidents in CustomerConnect
• Perform daily systems and applications health checks
• Perform testing on applications after Window/Server Patches
• Stationed at customer sites

• Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure timely escalation of major and critical incidents.
• Ensure timely submission of daily and periodic statistics and reports.
• Ensure timely reporting of services outages or degradation and/ or batch failures

Requirement

• Educational Qualification: Minimally, Diploma level
• Work Experience: 1 years
• Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)

• Prefer Skill: Basic Computer knowledge of Microsoft excel, word, Solaris, Windows

• Nationality: Singaporean
• Security Clearance: CAT2
• Working Location: Customer location, Central
• Working on Shift:
• 12-hour shift work (work 2 days and off 2 days) including Weekends and Public Holidays
• Day Shift: 7 am to 7 pm
• Night Shift: 7 pm to 7 am
• Language Proficiency: Proficient in written and spoken English