Job Scope:

Primary Purpose:

To solution, design, develop, implement and support ServiceNow tools

Responsibilities:

1.Understand Operation business needs and translate into technical requirement

2.Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.

3.To design, develop, configure, test, implement, support and maintain ServiceNow solutions.

4.To support post implementation tasks including, troubleshooting, administration, patching and upgrades;

5. To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM).

6.Lead in POC/POV, product evaluation and tech refresh activities.

Technical Skills: Technical Skills

1. Must have ServiceNow System Administrator certification, Application developer plus at least two additional ServiceNow implementation certifications

2. Five (5) or more years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products

3. Three (3) or more years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development

4. Two (2) or more years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)

5. Experience with two or more of the following ServiceNow suites: ITSM, CSM, HRSD, ITAM, ITOM, ITBM, GRC, Sec-Ops, App Engine.

6. Advanced experience with scripting languages such as JavaScript, Python, etc.

7. Knowledge and experience integrating ServiceNow using platform APIs and integration tools

Soft Skills:

1.Good People management skill;

2.Good analytical and problem solving skills

3.Possess initiative with positive working attitudes and customer services oriented;

4.Independent and goal-oriented;

5.Strong teamwork, communication and interpersonal skills;

6.Good written and spoken English;

7. Willing to work after office hours;