Role Responsibilities:

• Point of contact to assist and advise client for any ICT security related

• Lead and support customer in the matter of security incident response and resolution

• Team player with good leadership qualities

• Customer-focused with good interpersonal skills

• Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.)

• Respond managed security technologies fault alerts and/or customer escalation

• Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies

• Perform escalation to internal product domain experts and/or external product vendors

• Work with internal experts/external vendors to resolve technical issues

• Prepare Incident Reports on high severity incidents

• Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).

• Perform regular configuration backups on managed security technologies

• Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.

• Create and update technical documentations on managed security technologies

• Generate monthly reports according to service scope requirements

• Adhere to policies, procedures and security best practices

• Resolve problems independently and understand escalation procedure

Preferred:

• Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System

• At least 5 years’ working experience in IT Infrastructure Operation and/or Support

• Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)

• Strong critical thinking and problem-solving skills and a passion for information security

• Fluent communicator in both written and spoken English; Good interpersonal skills

Technical Skills & Expertise:

Profession certification and/or practical working expertise on some/most the below security technologies:

• RSA / SafeNet (2FA)

• Cisco ASA / CheckPoint /Fortinet / Palo Alto / SonicWall / AlgoSec Mgt (Firewall))

• Trend Micro / McAfee (NIPS / HIDS / NSM)

• CyberArk / BeyondTrust (PAM)

• Symantec BlueCoat / McAfee Web Gateway

• DSM (AV, HIPS, Host FW, etc)

• Container Security

• Imperva (DAM / CounterBreach)

• Tripwire Enterprise

• AWS / MS Azure (Cloud)

• Data Diode

• Splunk

• Tenable (device) management

Interested:

Please send your most updated CV in MS WORD FORMAT to cv@quinnox-solutions.com
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1551322)